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Call Stephanie on 07824 880574

Mobile Beauty Therapist &
Makeup Artist in Enfield

Terms & Conditions

These Terms & Conditions apply to all Stephanie’s services and by booking an appointment you are agreeing to be bound by the Terms & Conditions stated below.

If you do not agree to the Terms & Conditions the appointment will be terminated and any other future appointments will be cancelled.

If you have any questions regarding my Terms & Conditions, please Contact me and I will be happy to discuss them.

Bookings

To secure an appointment with Stephanie Frances Beauty a 50% non-refundable booking fee is required.

Payment must be made within 24 hours otherwise the appointment will automatically be cancelled. Payment can be made via sum-up, bank transfer or cash.

Online Booking

Mobile Beauty Appointments: Please select Mobile Appointments. These are available Monday-Thursday..

Home Beauty Studio (Winchmore Hill) Appointments: Please Contact Stephanie directly to book an appointment or to ask for more information.

Working Hours

Mobile Hours: Monday-Thursday 9.30am-3pm term time
Home Salon hours: Wednesday – Saturday
School holiday hours: 3 days a week 9.30am-5pm (days will vary depending on demand)

Call Out Fee

A £5 call out fee will be added on to all appointments within a 4 mile radius of En1. Areas that are outside the 4 mile radius will be required to pay an additional £1 per mile.

Out of hours fee (from September 2022)

A £10 out of hours fee will be added onto any appointment booked out of my working hours. This includes appointments before 9.30 am Monday- Saturday, Sunday appointments and appointments after 6pm Monday- Friday.

Bridal Make-up Deposits

To secure your wedding make-up with Stephanie a £50 non-refundable booking fee is required to hold the date for you before your trial. This will be deducted from your final bill on the day of your wedding. This allows me to secure your wedding date in my diary.

After your trial, a deposit is required within 24 hours, then the date will be released to other brides. Payment can be made via PayPal, bank transfer or cash.

Your final wedding payment is to be made prior to your wedding so that the funds will be cleared.

Bridal Bookings

When I do wedding parties, the bride and her bridal party are my number one priority. I do not take any other bookings or appointments that day. The bride and her bridal party will get my undivided attention and focus.

Patch Testing

You are required to have a patch test if you wish to have any eyebrow or eyelash tinting. The patch test is required 48 hours before the treatment. Refusal to have a patch test means I will not be able to carry out the service. Patch testing is required every 3-6 months depending on the tint brand. It is your duty to inform me if you have had a reaction to the patch test.

Reactions include:

  • Swelling
  • Itching
  • Rash
  • Redness

If you have any of these reactions, then unfortunately I will not be able to carry out the treatment.

Your Health

Please take the time to answer health questions correctly and if you are unsure of any questions please contact me. It is a requirement that I ask clients to fill out health questionnaires so I can carry out consultations and ensure the treatment is suitable for the client.

Purchase of Retail Products

If you wish to purchase retail products they must be paid for in full at the time of purchase or when the order is being processed.

Cancellation Policy

If you need to cancel your appointment I require 48 hours notice. If 48 hours notice is given the booking fee can be transferred to your next appointment. Failure to give 48 hours notice will mean your booking fee will become forfeited.

If you are not home when your appointment is due the full cost of the appointment must be paid in full. If part of your treatment is cancelled or changed after my arrival the full cost of all the treatments must be paid. If you are late for your appointment this may result in a reduced amount of time spent on the treatment, but the full cost of the treatment will be charged.

I must work on a very tight schedule and when I am working on my client, I ask that they remain seated/ lying down during their appointment. Frequent departure from the appointment will reduce the amount of time I am able to spend on the treatment. This may result in the treatment being incomplete. If I am unable to complete the treatment in the scheduled time because of this then I may have to return to finish the treatment. There will be a fee incurred if I must return to complete the treatment.

How to Cancel your Appointment

There are a couple of ways you can cancel your appointment. The first way is to cancel through my online system called Ovatu. Before your appointment you will receive an e-mail confirming your appointment. There will be an option to cancel your appointment. You can also call me on 07824 880574 or e-mail me at stephaniefrancesbeauty@gmail.com.

If you have any changes in medication, new allergies or new medical conditions please inform me when you book in with me next. This may affect your treatment and I am required to know so I can safely carry out treatments.

If I Must Cancel

If I am not able to carry out your treatment for reasons beyond my control, I have the right to transfer your booking to an alternative date. If I must cancel your appointment or move it to another date, I will contact you be telephone.

Refunds

I do not offer refunds on services that have been completed. If you are unsatisfied with your treatment/ my service, please contact me. We can try to work together to find a way to resolve any issues you may have.

Chipped Nails

If you have any chips or lifts 48 hours after your gel manicure, I will fix them free of charge. After that time frame you will be charged £3 per nail for the repairs.

Children Present at Appointments

During appointments if children at present I kindly ask that they do not sit on their parent during manicure or waxing or tinting treatments. I also ask that the children do not touch my equipment too. This is for health and safety reasons and my insurance policies too.

I am a mother myself and I understand the juggle it can be to have children. If your child becomes unwell or distressed during your appointment, we can re-arrange the appointment. There will not be an additional fee.

Children’s Treatment

Any child under the age of 16 are required to fill out a parent consent form. Parents/guardians must be present during the child’s appointment. Bio Sculpture Evo gel can not be applied to any children under the age of 16.

Pricing Increase

I review my pricing annually. If there are any price increases due to inflation or increase of manufacturer you will be notified before your appointment.

Special Offers and Promotions

From time to time, I run special offers. The offers are always within a time frame and need to be booked within this time. If the appointment is changed or moved by the client after the promotion has finished, then the promotional price is invalid. Therefore, full price will be charged for their appointment.

Discounts

Unfortunately, I do not offer discounts for large group bookings, multiple treatments booked by the same person, Students, key workers, or senior citizens. My pricing is fair and competitive within the market. I feel if I were to do this it would be unfair to my loyal customers. However, I do run discounted special offers from time to time.